Complaint Resolution Recommendations
1. STAHI does not become involved in any type arbitration or mediation if a client/inspector dispute arises.
2. Stay in contact with your home inspector through phone messaging, text messaging and/or email. The inspector may be able to resolve your concerns quickly but please allow (24-48) hours for a response since the inspector may have to review report documents, site photos, etc.
3. Review the “Report” carefully. Your concern(s) may already have been documented. The documentation is critical and much more important than anyone’s recollection of events at the time of the inspection.
4. Review the “Pre-Inspection Agreement” to see if your concerns are included in the scope of work and if there are contractual obligations for any parties involved.
Although members are licensed, insured, and required to complete a minimum of (24) hours of NYS approved continuing education every two years, the Southern Tier Association of Home Inspectors (STAHI) assumes no legal responsibility or liability for their actual job performance. All members are independent businesses with varying skills, varying levels of experience and offer various scopes of services. You are strongly recommended to interview and research fully any member prior to purchasing any services.
Any complaints or concerns about specific members must be filed with the proper authorities and/or consumer advocacy group(s) since STAHI is not a regulating or supervising organization.