Complaint Resolution Recommendations
1. STAHI does not become involved in any type arbitration or mediation if a client/inspector dispute arises.
2. Stay in contact with your home inspector through phone messaging, text messaging and/or email. The inspector may be able to resolve your concerns quickly but please allow (24-48) hours for a response since the inspector may have to review report documents, site photos, etc.
3. Review the “Report” carefully. Your concern(s) may already have been documented. The documentation is critical and much more important than anyone’s recollection of events at the time of the inspection.
4. Review the “Pre-Inspection Agreement” to see if your concerns are included in the scope of work and if there are contractual obligations for any parties involved.